The Partner ACS small business phone system is installed in over 1.3 million locations worldwide and Release 8 just made it a whole lot better.
With Partner ACS R8, you can start with as few as 5 lines and 9 extensions. Pay-only-as-you-grow expansion uses snap-in modules to bring the total to 15 lines and 41 extensions or 19 lines and 9 extensions--depending on your needs.
Got questions? We have answers. Now offering 15 minutes of free technical support on the Avaya Partner ACS phone system. Call us at 603-472-8831 and speak with a Partner ACS specialist.
Partner ACS Repair Services
We can repair Partner ACS Control Units for just $275. Call 1-800-339-4588 for instructions and bring that processor back from the dead.
Live Support
Buy Online or Call
1.800.339.4588
Customer service reps are available to take your call at 1-800-339-4588.
Call Us Using Skype
Skype Users
We are now taking calls from the users of Skype. Call us on Skype
Follow us on Twitter
Stay Updated with Twitter
Get updates on new sale items, product annoucements, manufacturer specials and rebates and industry events. Follow us on twitter
Free Shipping
With purchases over $150
We are now offering free UPS ground shipping when your purchase is over $150
New Features of the Partner ACS R8
Hot Dialing (Feature 26)
Requires a programmable button with lights. Allows Partner ACS ETR telephones to make calls by just dialing the number on the keypad, without having to lift the handset or pressing a speaker button. The call progress can be monitored using the speaker in the phone. On phones that support 2-way speakerphones the whole conversation can be had without having to lift the handset.
Message Alert Notification (Feature 27)
Requires a programmable button with lights; and programmed Auto Intercom buttons on the users telephone. Allows any Partner ACS ETR telephone, programmed with Auto Intercom buttons, to see which users have messages waiting in their mailbox. When the Message Alert Notification button is pressed, the DSS/BLF buttons programmed on the users telephone will display a red illumination when the associated user had new voice mails waiting. To exit from this mode, the user would press the Message Alert button again.
Extension Name Display
Provides a visual display of the programmed extension name and extension number on the display. Simplifies locating a specific user and/or extension number.
Network Clock Synchronization Deactivation ( System Program #128)
Some network providers provide dial tone from different parts of the country (ex. Network provider located in Central Time Zone providing trunks to an end user located on the East coast). The time of day sent with the Caller ID information originates from the Central Time Zone, in turn, resetting the system time on the end users PARTNER ACS system to Central Time. PARTNER ACS R7.0.12.5 allows you to manually deactivate the Network Time Synchronization feature, so the system clock is not affected.
Station Message Detail Immediate (SMDI)
This provides built-in SMDI functionality. This previously required the need for the optional SMDI PC card. This card is needed for 3rd party API applications, screen pops.
Caller ID to Analog Devices
The application in this release passes Incoming Caller ID information to analog devices (wireless/ cordless telephones; single line sets, Caller ID Display boxes, etc.) on incoming CO calls and intercom calls.
Remote Software Upgrade
Partner PC Administration supports remote software uploads to Partner ACS R8 systems. The software file (.bin file) is sent to the remote Partner ACS R8 system in the same manner as if you were uploading a translation file. A remote reboot command is required to finalize the process (again, in the same manner as we currently use for uploading a translation file).
Posted Messaging (Feature 28)
Requires a programmable button with lights. Compatible only on 18D and 34D telephones. This release supports 6 canned Posted Message plus 2 user customizable messages. Simply press the Posted Message button, and follow the prompts in the LCD display. When a Posted Message is activated, it remains active in the user display. When the user is called via the intercom (intercom ring only); the Posted Message will be displayed on their LCD display as well.
Posted Messaging-Inspect
Allows you to remotely inspect the active Posted Message at another extension. Press the Posted Message button, then press INSPECT. You are prompted to press the Auto Intercom button or dial the extension you wish to view. When you do, the active Posted Message is displayed.
Station Distinctive Ringing (System Program #323)
(Default = Pattern 1) Administered on an extension by extension basis; allowing you to assign a personalized ringing pattern to a user's extension.
Override Line Ringing (System Program #324)
(Default = Off) Administered on an extension by extension basis. Used in conjunction with Station Distinctive Ringing. Allows you to determine which takes precedence- Personalized Line Ringing or Personalized Station Ringing.
R6/R7 to R8 Translation Conversion
The PARTNER ACS R8 will automatically convert an ACS R6 or ACS R7 image file to be compatible with the ACS R8 system; drastically reducing administration and programming time on system upgrades and maintenance replacements. Users simply plug in the PCMCIA card that stores the ACS R6 or ACS R7 translation file; the file gets upgraded to an ACS R8 translation; then do a system restore.
PC Administration
Partner ACS PC Administration software allows a user to administer their PARTNER ACS (Release 3.0 and higher) from a simple Windows-based GUI interface. The latest version of this software (Release 8.0.0.2) provides support for all of the enhancements stated in this overview.