What's New with Partner ACS R8
The Partner ACS small business phone system is installed in over 1.3 million locations worldwide and Release 8 just made it a whole lot better.
Hot Dialing (Feature 26)
Requires a programmable button with lights. Allows Partner ACS ETR telephones to make calls by just dialing the number on the keypad, without having to lift the handset or pressing a speaker button. The call progress can be monitored using the speaker in the phone. On phones that support 2-way speakerphones the whole conversation can be had without having to lift the handset.
Message Alert Notification (Feature 27)
Requires a programmable button with lights; and programmed Auto Intercom buttons on the users telephone. Allows any Partner ACS ETR telephone, programmed with Auto Intercom buttons, to see which users have messages waiting in their mailbox. When the Message Alert Notification button is pressed, the DSS/BLF buttons programmed on the users telephone will display a red illumination when the associated user had new voice mails waiting. To exit from this mode, the user would press the Message Alert button again.
Extension Name Display
Provides a visual display of the programmed extension name and extension number on the display. Simplifies locating a specific user and/or extension number.
Network Clock Synchronization Deactivation ( System Program #128)
Some network providers provide dial tone from different parts of the country (ex. Network provider located in Central Time Zone providing trunks to an end user located on the East coast). The time of day sent with the Caller ID information originates from the Central Time Zone, in turn, resetting the system time on the end users PARTNER ACS system to Central Time. PARTNER ACS R7.0.12.5 allows you to manually deactivate the Network Time Synchronization feature, so the system clock is not affected.
Station Message Detail Immediate (SMDI)
This provides built-in SMDI functionality. This previously required the need for the optional SMDI PC card. This card is needed for 3rd party API applications, screen pops.
Caller ID to Analog Devices
The application in this release passes Incoming Caller ID information to analog devices (wireless/ cordless telephones; single line sets, Caller ID Display boxes, etc.) on incoming CO calls and intercom calls.
Remote Software Upgrade
Partner PC Administration supports remote software uploads to Partner ACS R8 systems. The software file (.bin file) is sent to the remote Partner ACS R8 system in the same manner as if you were uploading a translation file. A remote reboot command is required to finalize the process (again, in the same manner as we currently use for uploading a translation file).
Posted Messaging (Feature 28)
Requires a programmable button with lights. Compatible only on 18D and 34D telephones. This release supports 6 canned Posted Message plus 2 user customizable messages. Simply press the Posted Message button, and follow the prompts in the LCD display. When a Posted Message is activated, it remains active in the user display. When the user is called via the intercom (intercom ring only); the Posted Message will be displayed on their LCD display as well.
Posted Messaging-Inspect
Allows you to remotely inspect the active Posted Message at another extension. Press the Posted Message button, then press INSPECT. You are prompted to press the Auto Intercom button or dial the extension you wish to view. When you do, the active Posted Message is displayed.
Station Distinctive Ringing (System Program #323)
(Default = Pattern 1) Administered on an extension by extension basis; allowing you to assign a personalized ringing pattern to a user's extension.
Override Line Ringing (System Program #324)
(Default = Off) Administered on an extension by extension basis. Used in conjunction with Station Distinctive Ringing. Allows you to determine which takes precedence- Personalized Line Ringing or Personalized Station Ringing.
R6/R7 to R8 Translation Conversion
The PARTNER ACS R8 will automatically convert an ACS R6 or ACS R7 image file to be compatible with the ACS R8 system; drastically reducing administration and programming time on system upgrades and maintenance replacements. Users simply plug in the PCMCIA card that stores the ACS R6 or ACS R7 translation file; the file gets upgraded to an ACS R8 translation; then do a system restore.
PC Administration
Partner ACS PC Administration software allows a user to administer their PARTNER ACS (Release 3.0 and higher) from a simple Windows-based GUI interface. The latest version of this software (Release 8.0.0.2) provides support for all of the enhancements stated in this overview.
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“With over 1.3 million installs worldwide, that many users can't be wrong”
The Partner system has been around for over 16 years. In terms of features, price and reliability we have yet to find a phone system better suited for the small business then the Avaya Partner ACS
How Popular? Over 14 million phones in use today
Partner 6 Button Display
The Partner 6 button display telephone has 4 programmable buttons for lines or features.
Partner 18 Button Dislay
The Partner 18 button display telephone has 16 programmable buttons for lines or features.
Partner 34 Button Display
The Partner 34 button display telephone has 32 programmable buttons for lines or features.
Partner Door Phone
The Partner Door Phone is a weather resistant telephone that allows hands-free communications with an outside visitor.
Polycom Soundtation2
With industry-leading full duplex for natural, simultaneous two-way conversation, the SoundStation2 will exceed your expectations in medium to small conference rooms.
Plantronics CT14 Cordless Headset
Integrates prefectly with Partner Telephones. No more being tied to your desk, this cordless headset telephone offers complete freedom of movement without compromising sound quality.
The ability to use single line devices like fax machines, credit card machines, single line telephones and modems on business phone systems has either been impossible or accomplished with some additional addon device that attached to the phone and usally at an additional cost. The Partner does away with this nonsense by allowing you to use any analog device by just plugging it into an exiting extension jack or into the AUX port on the bottom of system telephones. This helps share lines with these devices so you don't incur the cost of dedicated lines.
The Partner ACS has a RCA type connector on the controller that allows you to add music or message on hold. A national study published by the North American Telecommunications Association reported that callers with Silence-On-Hold will abandon their calls in less than one minute and 90% hang up within 40 seconds. Callers with Music-on-Hold will stay on the line 30 seconds longer than with only silence and with Information-On-Hold will stay on the line for up to 3 minutes longer. With stats like these you can see how important a Message on Hold Player can be to your business.